FOR THE MRSZEBRA.COM E-SHOP
Want to find out more about our return policy? Read below for more information.
Returning an unwanted item?
Sometimes something just doesn’t work for you and you want your money back. Don’t worry, as long as an item is still in its original condition, we accept returns, subject to the rules below, which includes rules around fair use. None of these rules affect your statutory rights.
If you return an item requesting a refund within 14 calendar days of the item being delivered to you or available for collection, we’ll give you a full refund by way of the original payment method.
We aim to refund you within 14 working days of receiving the returned item.
If you request a refund for an item during the above time frames but you can’t return it to us for some reason, please get in touch – but any refund will be at our discretion.
We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Hygiene and our customers’ safety is super important. All returned items should be sent in their original condition and packaging where possible, including tags, bags, etc.
Returned items are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
We’re not responsible for any items that are returned to us by mistake. If we’re able to locate the items (it’s not always possible) and you’d like these returned to you, we may ask you to cover the delivery cost.
If we notice an unusual pattern of returns activity that doesn’t comply with fair use: e.g. we suspect someone is actually using their purchases and then returning them, ordering and returning loads – way more than even the most loyal customer would order or the items returned don’t match what you ordered – then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Support at firstname.lastname@example.org and we’ll be happy to discuss it with you.
If your account has been deactivated and you need to make a valid return, contact Customer Support at email@example.com. They’ll give you a returns label although you’ll be responsible for the cost of returning the goods to us.
Please note, we reserve the right to take legal action against you if the items you return don’t match what you ordered.
Can I exchange my item?
We don’t offer exchanges. If you would like a different size or colour or item, please return your unwanted item and place a new order.
Returning a faulty or incorrect item?
We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault, please contact our Customer Support Team at firstname.lastname@example.org with the following information:
- The order number
- The faulty item’s name and number
- A description of the fault
You will then be given instructions for returning the order.
If you’ve received something you haven’t ordered, please send it back to us and we’ll refund you as soon as it arrives back at our warehouse.
Fill in the section of your Return Application Form [pdf link] to say the item is incorrect and put it inside your parcel when you send it back. Do ask for proof of postage – we may need to see this at a later date.
If you still want the item and it’s still in stock, please order it through our website as normal. The easiest way to do this is to log into Dashboard/Orders, view your original order and add the items to your shopping bag.
Refunds & Shipping charges
When a return has been accepted and complies with the above conditions, a reverse payment will be done the same way the purchase was paid (e.g. bank deposit, card, PayPal).
The only exception is for payments with cash on delivery, for which the reverse payment will be done through bank deposit. Please contact our Customer Support Team at email@example.com in order to get further instructions.
We have 14 calendar days to process your return and initiate the money back process. This period is starting from the day all the products return to our address.
In any case, will contact with you the soonest in order to confirm the return process and money return.
If there is a mistake on our part in sending your order, the shipping and return costs are solely on our store.
However, if you do not want to keep the product you ordered for your own reasons you will be charged the return costs.
Returns should be sent only via courier to the MrsZebra address:
13 Anaxagora str,
Phone: (+30) 210 8079436
Note: Don’t forget to fill in and include the Return Application Form and the initial sales receipt in your return parcel along with the returned product!
For any clarifications please contact our Customer Support team by email firstname.lastname@example.org, or by phone +30 2108079436.